REFUND POLICY

At One Good Thing, every purchase helps us inspire generosity, spread hope, and create unforgettable acts of kindness. Thank you for supporting our mission by shopping our merchandise collection of Hoodies, Tote Bags, Mugs/Tumblers, Caps, and T-shirts.

Below you will find everything you need to know about refund and returns.

Returns Policy

Because every purchase directly supports our nonprofit mission, we operate with a No Returns / All Sales Final policy.

Exceptions:

• If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@onegoodthingproject.org.
  
• Please include your order number and clear photos of the issue so our team can review and provide a resolution.
  

Please note: Items marked as Final Sale cannot be returned or exchanged.

Need Help?

If you have questions about your order, delivery, or our returns process, our team is here to help:

📧 hello@onegoodthingproject.org

Every order from One Good Thing is more than a purchase. It is part of a movement of generosity, kindness, and hope. Thank you for being part of the impact.