DELIVERY + RETURNS
At One Good Thing, every purchase helps us inspire generosity, spread hope, and create unforgettable acts of kindness. Thank you for supporting our mission by shopping our merchandise collection.
Below you will find everything you need to know about shipping and returns.
DELIVERY INFORMATION
-
Processing Time: Orders are processed and shipped within 3–5 business days.
-
Shipping Timeframes:
-
Standard shipping: 2–8 business days (depending on your location).
-
Express shipping: 1–3 business days (if available at checkout).
-
Standard shipping: 2–8 business days (depending on your location).
-
Order Tracking: Once your order has shipped, you will receive an email with tracking details so you can follow your package.
-
Multiple Items: If your order contains multiple products, they may ship from different locations depending on stock availability. This helps ensure you receive your full order as quickly as possible.
RETURNS POLICY
Because every purchase directly supports our nonprofit mission, we operate with a No Returns / All Sales Final policy.
Exceptions:
-
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@onegoodthingproject.org.
- Please include your order number and clear photos of the issue so our team can review and provide a resolution.
Need Help?
If you have questions about your order, delivery, or our returns process, our team is here to help:
📧 hello@onegoodthingproject.org
Every order from One Good Thing is more than a purchase. It is part of a movement of generosity, kindness, and hope. Thank you for being part of the impact.