FAQ'S

Q1. How does shipping and delivery work?
Orders usually ship within 72 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination.

Please note if you order multiple items in a single order, items may ship from multiple locations depending on stock availability. We do this to ensure you receive your full order as fast as possible.

Delivery timeframes vary depending on your location. If you select express shipping, you can expect your order to arrive within 1 to 3 business days. Choose standard shipping and you can expect your order to arrive within 2 to 8 business days. Standard shipping is free for all orders over $50.

Q2. Can I change my shipping address?
Sure can! Provided your order has not shipped, please send us the new shipping address details ASAP and we can change this over for you. To reach out with your new/updated shipping address, email us at: hello@onegoodthingproject.org.

If your order has already shipped, don’t panic! You can still redirect it via the tracking link provided on your shipping confirmation email.

Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout.

Q3. Help! My order is lost/hasn’t been delivered?
Although our courier quotes us 2–8 business days for standard delivery, they may not always be able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with the provider.

Please note: The investigation outcome timeline can vary from courier to courier. We’ll do our best to help with a timely resolution.

Q4. What is your return policy?
All sales from the One Good Thing online store are final. Because every purchase directly supports our nonprofit mission, we cannot accept returns, exchanges, or issue refunds once an order has been placed.

Q5. I have an issue with my order, what do I do?
Something not quite right with your order? Don’t worry, our team is ready to help. Email us at hello@onegoodthingproject.org and let us know what happened. We’ll do our best to resolve any issues as quickly as possible.

Q6. How do I contact One Good Thing?
Our team is available via email, and you can expect to receive a reply within 24 hours.
📧 Email: hello@onegoodthingproject.org

Every purchase from One Good Thing helps us bless individuals and families with surprise financial gifts and share their stories of hope, kindness, and generosity. Thank you for being part of the movement!